Merton Man And Van Terms and Conditions

Merton Man And Van provides removal, delivery, collection and transport services for domestic and commercial customers within the United Kingdom. These terms and conditions apply to all bookings made with us, whether the service is arranged by telephone, email, online enquiry, message, or any other agreed method. By placing a booking, the customer confirms that they have read, understood and accepted these terms. If any part of these terms is unclear, the customer should raise the matter before the service begins. The purpose of this page is to set out the contractual rules that apply to a man and van service in a clear and fair way, with particular attention to booking, payment, cancellation, liability, waste handling and governing law.

In these terms, “we”, “us” and “our” refer to the service provider operating under the Merton Man And Van name. “You” and “your” refer to the customer, recipient, sender, or any person authorised to act on behalf of the customer. Unless otherwise agreed in writing, these terms apply to all standard transport and removal work, including single-item collections, multi-item deliveries, local moves, and light clearance jobs. The contract is formed only when we accept the booking and confirm the essential details of the job, including date, approximate time, service type, and any special requirements. A booking request alone does not guarantee availability.

We reserve the right to refuse or cancel a booking where the job appears unsafe, unlawful, impractical, or materially different from the information originally supplied. This includes, without limitation, situations where access is restricted, items are larger or heavier than described, parking arrangements are unavailable, or the work involves hazardous goods that we do not accept. The customer must ensure that all information provided before collection is accurate and complete. Any change to the job after confirmation may affect the price, timing, crew size, or suitability of the vehicle. A man and van company may reasonably rely on the information supplied when planning staff, route, loading time, and equipment.

Booking process
The booking process is designed to be straightforward, but the customer remains responsible for providing full and correct details. When requesting a quote, you should describe the items to be moved, the collection and delivery points, access conditions, floor levels, parking limitations, and whether loading or unloading assistance is required. If the customer asks for a fixed quotation, that quote will be based on the information provided at the time. Where the job changes significantly, we may revise the price before continuing. Any quotation is valid only for the period stated or, if no period is stated, for a reasonable time. A quote is not a final booking until we confirm acceptance and agree a date or time slot.

To secure a booking, we may request a deposit or full prepayment, depending on the type and size of the job. Once the booking is confirmed, you will receive the agreed service details, including the expected arrival window, and any conditions that apply to the work. You must check the confirmation carefully and tell us promptly if any detail is incorrect. Failure to notify us of an error may result in delays, extra charges, or the cancellation of the booking. If the customer requests an amendment after confirmation, we will try to accommodate the change, but we cannot guarantee that it will be possible. Where a revised job requires more time, labour, or a larger vehicle, additional charges may apply.

On the scheduled day, the customer must ensure that the goods are ready for loading and that access is available at the agreed time. If we arrive and cannot complete the work because the customer, recipient, or premises are not ready, waiting time charges may apply. If the delay is substantial, we may treat the booking as cancelled by the customer and recover any applicable fees. The customer must also ensure that any required permits, building permissions, parking arrangements, or site instructions are in place unless we have expressly agreed to arrange them. A Merton Man And Van booking depends on reasonable cooperation from the customer to proceed efficiently and safely.

Payments and Charges

All charges will be communicated in advance where possible. Pricing may be calculated on the basis of time, distance, number of items, labour required, vehicle size, access conditions, or a fixed quotation. Unless otherwise agreed, prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer is responsible for paying the agreed price, together with any additional reasonable costs caused by extra labour, difficult access, waiting time, parking penalties attributable to the customer, failed delivery attempts, or changes requested after confirmation. Any extra charge will be explained as soon as reasonably possible.

We may require payment before work starts, on completion, or in staged instalments for larger jobs. Accepted payment methods may vary and will be confirmed at the time of booking. Where an invoice is issued, payment must be made by the deadline stated on the invoice. Late payment may result in reasonable administration charges and, where permitted by law, statutory interest. We reserve the right to withhold release of goods, pause work, or refuse future bookings if a payment remains overdue. If a card payment or bank transfer is reversed, declined, or disputed without proper basis, the customer must reimburse any bank or administrative fees we incur.

If the customer pays a deposit, that deposit will usually be non-refundable except where we cancel the booking or otherwise agree in writing. Deposits help secure driver availability, vehicle planning, and time allocation. For consumer bookings, any non-refundable amount will always be applied fairly and in accordance with applicable law. If a booking is completed for less than the originally estimated amount because fewer items were moved or less time was required, we are not obliged to reduce the charge unless this was agreed in advance. Likewise, if the job expands or circumstances materially change, a revised charge may be applied. A removal service or delivery service can only be priced accurately when the customer gives honest and complete information.

Where we agree to wait while the customer completes packing, signs documents, or resolves access issues, waiting time may be charged at our standard rate or at a rate agreed beforehand. Similarly, any specialist equipment, additional crew members, or out-of-hours attendance requested by the customer may be charged separately. In all cases, our aim is to keep charges transparent and proportionate. If an obvious pricing error has been made in a quotation, we may correct it and notify the customer before proceeding. A manifest error does not bind us if it is clearly unreasonable or based on incorrect assumptions supplied by the customer.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving notice as early as possible. The amount charged, if any, will depend on the notice given, the work already performed, and any costs we have reasonably incurred. If you cancel well in advance, we may refund part or all of any payment received, subject to deductions for unavoidable expenses or administration where lawful. If you cancel at short notice, especially after a vehicle or team has been allocated, we may retain some or all of the deposit or charge a cancellation fee that reflects our loss. This is particularly relevant where a man and van service has been reserved for a specific time and cannot be reassigned.

We may cancel or postpone a booking if circumstances beyond our control prevent us from performing the service, or if the customer has failed to provide accurate details, safe access, or a lawful request. Such circumstances may include severe traffic disruption, vehicle breakdown, adverse weather, staff illness, or restrictions imposed by third parties. Where we cancel, we will aim to offer a new date or provide a refund for any prepaid amount relating to the unperformed part of the service. We will not be liable for indirect losses arising from cancellation where those losses are outside our reasonable control or not caused by our negligence.

If the customer is not present at the agreed time and no alternative arrangement has been made, we may wait for a reasonable period and then leave, charge waiting time, or treat the job as cancelled. If goods are not ready for loading, are inaccurately described, or the property conditions make the job unsafe, we may suspend or refuse the work without liability for any resulting delay. For rescheduled work, availability is not guaranteed and any new date will be subject to our diary and operational capacity. A Merton Man And Van booking should therefore be treated as time-sensitive, and any change should be communicated promptly to minimise wasted travel and labour.

Liability
We will exercise reasonable care and skill in providing our services. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by items that were inadequately packed, already defective, wrongly assembled, overfilled, or unsuitable for transport. Fragile goods, antiques, glass, electronics, artwork, and other delicate items should be protected by the customer unless we have expressly agreed in writing to pack or handle them as specialist items. The customer should tell us in advance about any item requiring particular care, disassembly, reassembly, lifting equipment, or more than ordinary handling.

We are not liable for damage arising from normal wear and tear, unavoidable handling marks, or the inherent condition of the goods. Nor are we liable for delays caused by traffic, weather, road closures, parking restrictions, or events outside our control. To the maximum extent allowed by law, we exclude liability for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are legally responsible for loss or damage, our liability will generally be limited to the reasonable repair cost, replacement cost, or the amount paid for the relevant service, whichever is lower and appropriate in the circumstances.

The customer is responsible for ensuring that all items handed over for transport are lawful to move, and that no prohibited, stolen, dangerous, or concealed goods are included. We may inspect goods where reasonably necessary to protect health, safety, or legal compliance, but we are not required to verify the contents of sealed boxes or containers. If our staff are asked to lift heavy or awkward items, the customer must disclose any known hazards, unstable structures, or unsafe conditions. If a customer, occupant, or third party instructs us to act in a way that seems unsafe or unlawful, we may refuse to proceed. A professional man and van company must be entitled to stop work when the risk is unacceptable.

Waste Regulations and Unwanted Items

If the service includes removal of unwanted items, rubbish, furniture, appliances, or general waste, the customer must not assume that all materials can be taken without restriction. We may only remove waste that is lawful for us to carry and dispose of in accordance with applicable UK waste regulations. The customer must identify any items that may contain hazardous substances, sharp materials, oils, chemicals, gas canisters, batteries, paint, asbestos, clinical waste, or electrical waste requiring special treatment. We reserve the right to refuse any waste that is not properly described, packed, separated, or declared. Where a collection includes waste, we may charge by volume, item type, disposal cost, or other lawful method.

Under environmental and waste-handling rules, waste transfer may require segregation, documentation, and disposal at an authorised facility. The customer must ensure that waste handed over to us is genuinely theirs to dispose of or that they are authorised to instruct its removal. If we reasonably suspect that an item is fly-tipped, illegally dumped, contaminated, or prohibited, we may decline the job and report the matter where required by law. The customer must not use our service to evade legal disposal duties or to hide regulated materials within general household contents. A removal and clearance job must be booked honestly, with full disclosure of the nature of the waste.

Where we agree to dispose of waste on the customer’s behalf, title to the waste normally passes to us only once we have lawfully accepted it for transport and disposal. Until acceptance, the customer remains responsible for the accuracy of the description. If extra disposal fees are charged by licensed facilities due to undisclosed items, contamination, or special handling requirements, those costs may be passed to the customer. We may request the customer to separate recyclables, electrical items, or bulky waste before collection. If the customer fails to do so, we may either refuse the collection or complete it and charge the additional reasonable cost incurred.

Any goods left behind after a move or clearance may be treated as abandoned only if we expressly confirm this in writing or if the customer authorises disposal. Otherwise, we will normally treat them as items retained in storage for a limited period at the customer’s risk and expense, subject to lawful handling. We will not knowingly transport or dispose of materials in a way that breaches environmental, transport, or health and safety law. The customer agrees to cooperate fully with any request for information needed to support compliant waste handling, and to indemnify us for losses arising from inaccurate declarations about the waste provided.

General Conditions

If any part of these terms is found by a court to be invalid or unenforceable, the remainder will continue in force. Our failure to enforce any right or remedy on one occasion does not waive that right or remedy in future. We may assign or subcontract part of the work where necessary, provided that this does not materially reduce the standard of service. The customer may not transfer the booking or any rights under it without our consent. These terms, together with the confirmed booking details and any written variation, form the entire agreement between the parties for the relevant service.

Governing law
These terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If the customer is based elsewhere in the United Kingdom, the applicable law and forum will be interpreted consistently with the relevant legal framework where required. Nothing in this clause affects any statutory rights that a consumer may have under applicable legislation. By using the Merton Man And Van service, the customer acknowledges that these terms set the basis for a fair, lawful, and practical transport agreement.

These terms are intended to support a reliable man and van service while balancing customer rights with the operational realities of transport work. We recommend that customers keep a copy of their booking confirmation and these terms for reference. If a particular service requires a separate written agreement, that document will prevail to the extent of any inconsistency. Otherwise, these terms apply in full to the extent permitted by law. The service provider may update the terms from time to time, but the version accepted at booking will normally govern that specific job.